For the full website
Click Here TOWMATIC.AI
THE OFFICIAL A.I. DISPATCHER FOR TOW TRUCK COMPANIES
Towmatic keeps you covered when the phones blow up, when your dispatcher is holding down the office, or when you're wondering if calls are getting answered at night.
No payroll, no sick days — just 24/7 reliability that pays for itself in the jobs it saves.
Smarter Call Handling For Your Most Common Situations
Cash Calls
Whether it’s the middle of the night or your dispatcher is overloaded during business hours, Towmatic makes sure every cash call is answered and recorded.
Police Calls
Take police calls, highway patrol, turnpike, etc. Towmatic will collect info (agency, vehicle(s), location) and auto-dispatch to a driver.
Private Property Tow-Off
Property Managers & Business Owners can call in their abandoned or illegally parked vehicle information and auto-notify your driver via text and phone call to go tow ASAP!
Schedule A Tow
Does a customer need to schedule a tow for tomorrow or next week? No problem. Towmatic gets the details and sends your office an email confirmation with all the details.
Service Calls
Whether it’s a lockout, dead battery, flat tire, or a customer who ran out of gas, Towmatic handles these calls with precision. The AI agent captures all the details, applies your company’s pricing logic, and ensures the right driver is notified instantly—keeping your team efficient and your customers back on the road faster.
Regular Account Calls
For businesses you work with on a regular basis, Towmatic makes it simple. When these accounts call in, our system collects all the necessary details. Billing can be handled later, keeping the process smooth and hassle-free for trusted accounts.
Auto-Dispatch & Rotate
Towmatic will automatically dispatch to your driver via text and phone call then rotate to the next driver when the next call comes in.
Auto Calculate Tow Distance & Quote
Capture customer details (name, phone, vehicle, vehicle issue, location, destination) and provide a quote in real-time based off your Hook Up Fee, Cost/Mile, and Fuel Surcharges.
Do you have a special scenario that you'd like to automate?
We get it. Every business is unique. Let's chat to see how we can help. Additional fees may apply depending on complexity of your scenario.
REAL CALLS FROM REAL CUSTOMERS
Towmatic Works Anywhere Your Business Does
Unlock the power of automation built specifically for towing operations. Towmatic keeps you connected with customers, drivers, and dispatch — whether you’re at the office, in the truck, or at home after hours. If a customer calls, Towmatic answers. If a job comes in, Towmatic will dispatch. No downtime, no missed opportunities.
24/7, All-Weather Reliability – Towmatic never calls in sick, gets snarky with a customer, sleeps through a ring, or misses a second line.
Faster Quotes = More Jobs – Instantly calculate distance, apply your rates, and send a quote before your competitor picks up the phone.
Automatic Driver Notifications – Drivers get job details via SMS + phone call so there’s zero delay in getting on the road.
Scales With Your Fleet – From 1 truck to 50, Towmatic adapts to your business without extra headaches.
Never Miss Another Call. Never Lose Another Job.
Every missed call is lost revenue. Whether it’s a stranded driver at 2 AM or a police rotation call, that customer won’t wait for you to call back — they’ll call your competition. Towmatic keeps you in the game 24/7, capturing every lead, booking every job, and sending it straight to your drivers.
Stop Lost Revenue – Convert more calls into paying jobs by answering every time, day or night.
Reduce Overhead – Eliminate the cost of extra dispatchers without sacrificing coverage.
Run Lean, Earn More – Handle more jobs with fewer people and less payroll.
Immediate Dispatch – Calls are answered, details collected, and drivers notified in seconds.
Stay Competitive – Beat other tow companies by being first to respond, every time.
Our Proprietary Towmatic SmartConfirm & SmartQuote System
AI-Driven Precision Pricing for Every Tow
Towmatic’s SmartQuote™ system automatically builds the perfect quote in seconds — factoring in every real-world variable your dispatchers normally handle manually.
Here’s how it works:
🔄 Real-Time Truck Matching – Instantly identifies the next truck in rotation and detects whether it’s a wrecker or flatbed.
🚗 Vehicle Drive Type Detection – Asks the caller if their vehicle is 2WD, AWD, or 4WD to determine proper towing method.
🛞 Automatic Dolly Fee Calculation – Adds dolly charges automatically when an AWD or 4WD vehicle requires them.
⚙️ Neutral Status Check – Determines whether the vehicle goes into neutral; if not, adds a Skates Fee automatically.
🔧 Hook-Up Fee Integration – Includes a customizable base hook-up fee in every quote.
📍 Mileage-Based Pricing – Calculates distance from pickup to drop-off and applies your rate per mile automatically.
📈 Tiered Mileage Logic – Adds additional per-mile charges beyond a set distance (to account for unloaded return miles).
⛽ Fuel Surcharge Automation – Applies a configurable percentage (e.g., 10%) to the total quote to cover rising fuel costs automatically.
💰 Instant Quote Generation – Combines all variables into one fast, accurate, and transparent quote for the customer — no manual math, no human error.
⚡ “SmartQuote™ delivers an instant, professional quote that factors in your trucks, your pricing rules, and your real-world towing conditions — automatically.”
Real-Time Driver Confirmation and Intelligent Re-Dispatching
Towmatic’s SmartConfirm™ system ensures every tow is handled — without missed calls, confusion, or manual follow-ups. Once a job is dispatched, drivers receive an instant confirmation request and your team is automatically notified when they accept. If they don’t confirm in time, Towmatic takes over and dispatches the next available driver in rotation.
Here’s how it works:
✅ Instant Driver Alerts – Sends an immediate confirmation request to the driver as soon as a tow is assigned.
🔔 Live Acceptance Notifications – You receive an internal alert the moment a driver accepts a tow — no more guessing who’s on it.
⏱️ Auto Re-Dispatch Logic – If a driver doesn’t confirm within your preset window (typically 3–5 minutes, customizable per company), Towmatic automatically sends the job to the next driver in rotation.
🔄 Smart Rotation Management – Keeps your rotation flowing smoothly, ensuring every call gets covered fast, without dispatcher intervention.
📲 One-Tap Driver Response – Drivers confirm directly from their phone — no app login or manual update required.
📋 Acceptance Logging – Every confirmation and re-dispatch is logged automatically for visibility, reporting, and accountability.
🚫 No Missed Jobs – Towmatic guarantees every active call is either accepted or reassigned — you’ll never lose a tow to silence again.
⚡ “SmartConfirm™ keeps your trucks moving, your calls covered, and your dispatch board always up to date — automatically.”
Automations That Work As Hard As You Do
From call handling to driver coordination, Towmatic’s tools are built to keep your business moving — faster, smoother, and with less effort from you. Every feature is designed with the day-to-day of towing in mind, so you can focus on the road while we handle the rest.
Smart Call Routing
Automatically send every call to the right workflow — from police dispatches to transporter requests — so no lead gets lost in the shuffle.
Driver Dispatch Manager
Keep drivers moving and jobs fair with an automated rotation system that assigns calls evenly and instantly.
No "Please Hold" and No Missed Calls
No more answering the phone and saying "please hold." By the time you come back, your potential customer has moved on to the next company for a quote. Get the details now and go tow!
Hear What Our Clients Have to Say
"Before Towmatic, I’d miss two or three calls a week — and in this business, that’s hundreds of dollars gone each time. Now, every call is answered, quotes go out instantly, and I’m booking jobs while I’m still on the road. It’s like having a full-time dispatcher who never sleeps."
"Night calls used to be a nightmare. Either I’d pay someone to stay up or risk losing the job. Towmatic changed all of that. It books the job, gets it to my driver, and I don’t have to lift a finger. My payroll dropped and my job count went up. That’s a win-win."
"Friday nights used to stress me out. Three lines ringing, drivers calling in, and me trying to grab info before the next call dropped. With Towmatic, those calls get handled, the details are perfect, and I can breathe again. It’s like having an extra set of hands that never gets tired."
The Edge You Need in a 24/7 Industry
In towing, speed and consistency aren’t optional — they’re the difference between booking the job or losing it. Towmatic gives your business that razor-sharp edge by making sure every call is answered, every lead is captured, and every customer feels taken care of from the very first “hello.”
This isn’t just about automation — it’s about giving your business a competitive advantage that works around the clock without breaks, sick days, or missed opportunities.
With Towmatic, you can:
Stay First in Line – Beat competitors to the job by responding instantly.
Handle Surges Effortlessly – Busy hour, bad weather, or high-volume day? Towmatic never gets overwhelmed.
Protect Your Reputation – Consistent, professional responses keep your business looking sharp.
Focus on What Pays – Spend your time moving vehicles, not juggling phone calls.
Frequently Asked Questions
Can Towmatic handle driver rotation automatically?
Yes. You can set up a rotation order and Towmatic will assign jobs automatically. If you don’t want that, it can just forward jobs to a human dispatcher or single driver.
How long does it take to get set up?
Most companies are fully live in 1–2 weeks. There’s some waiting time for phone number approval (A2P 10DLC), and we’ll need to collect your business info (rates, drivers, service area) to customize your setup.
What if a customer calls to cancel a tow?
No problem. When the customer calls back, they will be asked for their information. Towmatic will find the tow and notify the driver that the call was cancelled.
What if I only want Towmatic for certain calls (like police or private property)?
No problem! Towmatic can be customized to only answer certain call types. The choice is yours how you want to use it.
What if I charge different rates for larger vehicles or longer distance tows?
No problem! We understand how the biz works because we're in the towing biz ourselves! We can set your account up to handle this level of customization.
What if I charge more if I need to use skates/dollies?
No problem! If a car is unable to go into Neutral or has flat tires, we can add an additional charge for using skates/dollies.
What happens after I sign up?
You'll be sent an extensive Onboarding Questionnaire to fill out with all of your company details (business info, driver names and phone numbers, rate charges, etc.). We need to learn the ins/outs of your business in order to build you the most efficient AI Agent possible. After that we'll schedule a phone call to go over all of the nitty gritty details of your business and begin setting up your custom Towmatic agent.
Can I see how many calls Towmatic has answered? Can I listen back to the phone calls?
Yes and yes. You'll have access to your own Towmatic dashboard where you can see call logs, transcripts, and listen to call recordings for every call.
Providing the towing industry with AI-driven call handling and dispatching, giving every tow company the power of a reliable professional dispatcher at a fraction of the cost.
Quick Links
Contact Us
Legal
The Official A.I. Dispatcher For Tow Companies
Towmatic™ automates your calls, quotes, confirmations, driver rotation, and dispatching.
The Future of Tow Operations
Towmatic is an AI-powered automation system built by people with over 50 years of real towing experience. We've lived the missed calls, dispatcher burnout, bad quotes, broken rotation, and lost revenue — and we built Towmatic to eliminate all of it.
Don't get stuck in the old ways of running a tow business.
No Matter How Customers Want To Book a Tow — You're Covered With Towmatic.
Calls. Texts. Online. Towmatic captures them all automatically.
Every Customer. Captured.
Whether they call or click—jobs get dispatched instantly.
For Callers
AI Voice Agent
Your phone rings
AI answers & quotes
Job dispatched
For Clickers
Instant Dispatch Forms
Customer scans or clicks
Fills quick form
Job dispatched
From Call to Dispatch in Seconds
See how Towmatic handles every call automatically — no human dispatcher required.
Inbound Call
Customer calls your tow company line
AI Agent Answers
Towmatic picks up instantly
Collects Details
Gathers location, vehicle info & service type
Auto-Dispatches
Driver gets call, text & email instantly
Driver Confirms
If no response, auto-routes to next driver
Inbound Call
Customer calls your tow company line
AI Agent Answers
Towmatic picks up instantly
Collects Details
Gathers location, vehicle info & service type
Auto-Dispatches
Driver gets call, text & email instantly
Driver Confirms
If no response, auto-routes to next driver
Web Forms & QR Codes
The fastest way to order a tow, period.
No talking. No waiting on hold. Customers scan a QR code and dispatch a tow truck in under 10 seconds.
Tow Quote
Fill out this form with the details of your tow and we will text you back with a price quote.
You can paste a Google Maps link here
We will immediately text you a quote after you click Submit. If you want to book the tow, reply "YES" and we'll dispatch a driver immediately.
Intelligent Automation That Works
SmartQuote™
Accurate, automated pricing based on your real rate sheet, mileage, fees, and tow scenarios — eliminating human error and under-quoting.
SmartDispatch™
Automatic driver rotation and dispatching that updates itself after each call.
SmartConfirm™
Drivers receive instant dispatch notifications and must confirm within your set timeframe. No response? The next driver in rotation is automatically dispatched — ensuring every call gets covered, every time.
SmartLocate™
One-tap GPS sharing that lets customers send their exact location directly to the driver — no guesswork, no confusion, faster arrivals.
See How Towmatic Handles Real Calls
Watch actual customer interactions powered by our AI Voice Agent
Natural-Sounding AI Trained for Towing
Towmatic uses natural-sounding AI voice agents trained specifically for towing scenarios. They collect the right details, handle common questions, provide quotes when needed, and guide callers confidently — without sounding robotic or scripted.
AI Voice Agent
Handling incoming call...
"Thank you for calling Pro-Tow Services. I can help you with a tow, jump start, lockout, or tire change. What do you need help with today?"
Click play to hear sample
Every Call Type, Covered
ASAP Tow
Instantly dispatches a driver or provides a quote first, depending on your rules.
ASAP Service
Jump starts, lockouts, tire changes, winch outs — identified and dispatched fast.
Private Property Tow
Handles apartments, property managers with your custom requirements.
Fleet / Account Tow
Streamlined intake for dealerships, mechanics, and fleet customers.
Scheduled Tow
Future bookings with instant office notifications.
Police Calls
Follows authority-tow protocols with instant dispatching.
Motor Club
Follows motor club guidelines precisely — from intake to dispatch.
Transfer to Human
Instant warm transfer without losing any collected information.
Need a Custom Call Scenario?
Every tow operation is unique. If you have a specialized workflow or custom scenario you'd like our AI to handle, we'd love to hear about it. Our team can build tailored solutions to match your exact requirements.
Contact Us HereCustom builds may require additional setup fees depending on complexity.
← Swipe to explore →
Know Exactly What's Happening — At All Times
Towmatic's custom dashboard lets you see everything in real-time. No more guessing. No more blind spots. Just clear, accountable data.
- Set and manage driver rotation
- See every job booked
- Review call analytics and volumes
- Read call transcripts
- Listen to call recordings
- Track cost per call and system usage
Every Call, Fully Documented
Access complete call records with AI-generated summaries, full transcripts, and audio recordings. Never miss a detail.
- AI-generated call summaries
- Full conversation transcripts
- Audio recordings with playback
- Call duration and timestamps
- Status tracking (Dispatched, Pending, etc.)
Dec 30, 2025 12:35 PM
Summary
Michael Thompson called City Tow to request an immediate tow for his 2019 white Honda Civic from his home in Springfield to Metro Auto Service. The agent confirmed all details, dispatched a driver promptly, and provided a text confirmation. The call ended with the user confirming the pickup address.
Transcript
Agent: Thanks for calling City Tow Services. Press 1 for Law Enforcement, Press 2 for Tow or Service...
Agent: How can I help you?
User: Yeah, hi there. My name's Michael. I need to get my car towed from my house to a mechanic.
Agent: Yes, we can help with that. Do you need the tow as soon as possible?
User: Yes, as soon as possible please.
Agent: Ok, I can dispatch a truck to you in less than 60 seconds...
Call Recording
Call ID: call_a1b2c3d4e5f6g7h8i9j0
30 min
City Tow Driver Rotation
Marcus Johnson
ON CALL555-123-4567
Truck Type
WRECKER
Internal ETA
25 min
Last Assigned
Dec 30, 10:45 AM
David Chen
ON CALL555-987-6543
Truck Type
FLATBED
Internal ETA
30 min
Last Assigned
Dec 30, 9:22 AM
Sarah Williams
OFF CALL555-456-7890
Truck Type
WRECKER
Intelligent Driver Rotation
Our intelligent dispatch system factors in both driver ETA and rotation position — ensuring fair distribution while minimizing customer wait times. With every dispatch, your roster automatically advances to the next driver.
- Toggle drivers on/off call instantly
- Smart dispatch based on ETA + rotation
- Auto-cascade if no driver response
- Unlimited drivers on your roster
Your Business, Running on Autopilot
Towmatic reduces overhead, increases captured jobs, and removes stress from daily operations.
Your phones are answered
Your drivers are dispatched correctly
Your jobs are confirmed
Your data is tracked
All automatically.
Access Towmatic Anywhere
Run your business from anywhere — your phone, tablet, or desktop. Towmatic goes where you go.
Secure Login
Overview of your Towmatic operations
Marcus J.
WRECKER
David C.
FLATBED
Today's Jobs Booked
7
1 cancelled
Today's Revenue
$1,245
3 quoted • 4 est.
Today's Jobs
7 jobsSarah Mitchell • Honda Civic
$185Full Dashboard
ETA Given To Customer
30 min
City Tow
Driver Rotation
WRECKER
ETA: 25 min
FLATBED
ETA: 30 min
Sarah Williams
OFF CALLWRECKER
Driver Control
← Swipe to explore →
Works on Any Device
Phone, tablet, or desktop — your dashboard adapts seamlessly.
Instant Updates
Toggle drivers, check jobs, and review calls in real-time.
Secure Access
Enterprise-grade security keeps your business data protected.
Real-Time Notifications
Office managers and tow owners receive instant email notifications for every quote sent, call booked, and driver confirmation — giving you complete visibility and peace of mind.
Quote Sent
Instant notification when AI quotes a customer
ASAP Tow Booked
Job assigned to driver
⚠️ No quote given - Customer requested ASAP service
Driver Confirmed Service Call
Driver accepted and is en route
✓ Driver Accepted Job
Driver Confirmed Immediate Tow
Urgent tow request confirmed
✓ Driver Confirmed - En Route Now
Never Miss a Beat
Every call, every quote, every driver confirmation — delivered straight to your inbox in real-time. Stay in control without being tied to the phone.
How Most Tow Companies Start with Towmatic
Learn the low-risk way to modernize call handling without disrupting your business. Get real-world strategies from tow companies already using Towmatic.
Still Not Sure? See It In Action First.
Watch real calls being handled by Towmatic before you decide.
Hear What Our Clients Have to Say
Real results from real tow company owners
"Before Towmatic, I'd miss two or three calls a week — and in this business, that's hundreds of dollars gone each time. Now, every call is answered, quotes go out instantly, and I'm booking jobs while I'm still on the road. It's like having a full-time dispatcher who never sleeps."
Tow Company Owner
Verified Client
"Night calls used to be a nightmare. Either I'd pay someone to stay up or risk losing the job. Towmatic changed all of that. It books the job, gets it to my driver, and I don't have to lift a finger. My payroll dropped and my job count went up. That's a win-win."
Tow Company Owner
Verified Client
"As a tow owner, I researched this extensively and I've found that anyone can create a AI voice agent that collects information but it's what you do with the information behind the scenes that makes the difference. Towmatic has nailed it! It's been great for us!"
Tow Company Owner
Verified Client
Got Questions? We've Got Answers
Everything you need to know about Towmatic
Stop Missing Jobs. Start Running Your Dispatch on Autopilot
Towmatic gives tow company owners the confidence that their operation is running exactly how it should — even when they're off the clock.